What personal data we collect and why we collect it?

This page is under construction
We require your consent in order to comply with the Government General Data Protection Regulations (GDPR) - we take your right to privacy very seriously. Below is a statement of what information we hold, how we store it and with whom it might be shared, together with an outline of anything that might affect our ability to maintain total confidentiality.

What information do we hold and how do we store it?

Contact details
During your initial consultation you will be asked to agree and sign a counselling contract. You will be required to provide your name, age, address, preferred contact details, GP details and permission to contact your GP should that become necessary. This information enables us to establish your perception of your situation, how it is affecting you and to talk about what you would like to achieve from sessions.
After signature, this document is stored in a locked filing cabinet and later destroyed six years after therapy is completed.
How do we keep your information safe?
All information you provide to us is stored as securely as possible. All paper forms and correspondence are kept in a locked filing cabinet, in a different location and I am the only key-holder. All electronic records are stored securely, within our own firewall-protected computer system.
Do we share any information about you with other organisations or people?
  • Consent – We may share your information with professional carers or others whom you have requested or agreed we should contact.
  • Compliance – We may share your information where we are required to by law or by the regulations and other rules to which we are subject.
  • Digital Records - Each client is assigned an unique code to which their notes are attached, ensuring total anonymity. All records are then stored as encrypted data with regularly back-ups using appropriate data security protocols. File access is password-protected, all details being held by myself.

    Your rights
    You have the right to ask for a copy of the information we hold on record in your name. Should this contain any inaccuracies, please advise us accordingly using our contact form.
    You may withdraw your consent for us to hold and process your data at any time. However, if you do this while actively receiving counselling from us, your counselling would have to end.
    Google Analytics
    Each time you visit our website, Google analytics automatically tracks information such as your geographical location, IP address, browser type, browser version, operating system, referral source, page views, length of visit, the times and dates you visit the site, navigation paths, etc., whether you are a new visitor or a returning visitor. We use this information to customise our website according to our audience interests, which helps us improve our services and site content.
    Links to external websites
    Our website and FaceBook pages may contain links to other websites of interest. Once you have used any published link to exit the site www.selfreflection.co.uk we have no control over the security of your resulting connections. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, none of which can be governed by this privacy policy. You should exercise caution and check the security of these secondary sites.
    Amendments and updates
    We may amend and/or update this privacy policy from time to time without notification and we shall co-incidentally publish the amended version on the website. We are not be liable to you or any third party for any changes made to this privacy policy and it remains your responsibility to check this page from time to time to ensure that you are happy with our policies.
    More to follow